Legal

Website Terms

These terms govern your use of the Thakstra website. Please read them before using the site.

Last updated: 17 July 2026

1. About Thakstra

Thakstra is a UK sole-trader business providing independent customer-journey reviews and practical improvement materials to business clients. You can contact Thakstra at hello@thakstra.com.

2. Accepting these terms

By using this website, you agree to these terms. If you do not agree, please stop using the site. The website and service offers are intended primarily for people acting for a business or professional purpose.

3. Using the website

You may use the website lawfully to learn about Thakstra and make a genuine business enquiry. You must not:

• use the site for unlawful, fraudulent or abusive purposes;
• attempt to gain unauthorised access to the site, its hosting, forms or connected systems;
• introduce malware, harmful code, automated scraping that creates an unreasonable load, or other disruptive material;
• misrepresent your identity or submit information you have no right to provide; or
• copy or exploit site content commercially without prior written permission.

4. Enquiries, prices and service contracts

Website content, service descriptions and displayed prices are general information and invitations to enquire. Submitting a form or sending an email does not itself create a contract, reserve capacity or require either party to proceed.

A service contract begins only when the scope, price, payment arrangements, timescale and engagement terms have been confirmed and accepted in writing. Those engagement terms take priority over these website terms for paid work.

Unless expressly agreed in writing, Thakstra does not guarantee additional revenue, cost savings, sales, customer retention, regulatory compliance or any other particular business outcome.

5. Website information

Reasonable care is taken to keep the website clear and current, but its content is general information rather than legal, financial, tax, employment or other regulated professional advice. You should obtain specialist advice where your circumstances require it.

Thakstra may update, remove or change website content and service availability without notice.

6. Intellectual property

Unless stated otherwise, the website's design, wording, graphics, branding and original materials are owned by or licensed to Thakstra and are protected by applicable intellectual-property law.

You may view the site and make a reasonable internal copy for deciding whether to enquire. No other reproduction, modification, distribution, resale or commercial use is permitted without written permission.

7. Information you submit

You remain responsible for information and material you submit. You confirm that it is accurate to the best of your knowledge and that you are entitled to provide it. Do not submit passwords, card details, unlawful content or unnecessary confidential or sensitive personal information through the website.

Personal information is handled as described in the Privacy Policy.

8. External websites and services

The site may link to third-party websites or use third-party form, hosting or communication services. Links are provided for convenience and do not amount to an endorsement. Third parties control their own content, availability, security and terms.

9. Availability and security

Thakstra aims to keep the website available and secure but does not promise uninterrupted or error-free access. Access may be suspended for maintenance, security, provider failure or circumstances outside reasonable control.

You are responsible for using suitable device security and for deciding whether website content is appropriate for your needs.

10. Liability for use of the website

To the fullest extent permitted by law, Thakstra is not liable for indirect or consequential loss, loss of profit, revenue, opportunity, anticipated saving, goodwill or data arising solely from use of, or inability to use, this website or reliance on its general content.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

Liability relating to paid services is governed by the written engagement terms for those services.

11. Changes to these terms

These terms may be updated when the website, services or legal requirements change. The version in force is the version published on this page at the time you use the site.

12. Governing law

These website terms and any non-contractual dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights that applicable law gives you.